Privacy Notice
DellaCare (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our care coordination platform.
Information We Collect
We collect the following categories of information to provide and improve our services:
Personal Information
- Name
- Email address
- Phone number
Health Information
- Care plans
- Visit records
- Medications
Usage Data
- Device information
- Access logs
How We Use Your Information
We use the information we collect to:
- Provide care coordination services
- Communicate with your care team
- Process billing and invoicing
- Improve our services
HIPAA Compliance
We are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). To that end, we implement administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your PHI.
All Protected Health Information is encrypted at rest and in transit. Access to PHI is strictly controlled and audited.
Data Sharing
We do not sell your personal information. We share your data only with:
- Your authorized care team members
- Your designated family members
- Third parties as required by law
Data Security
We employ industry-leading security measures to protect your data, including:
- Encryption: AES-256 at rest, TLS 1.3 in transit
- Access Controls: Role-based permissions ensuring users only access what they need
- Audit Logging: Comprehensive logging of all data access
- Security Assessments: Regular assessments and vulnerability testing
Your Rights
You have the right to:
- Access your data
- Request corrections to inaccurate information
- Request deletion of your data
- Receive a copy of your data in a portable format
- Revoke consent for data processing
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through an in-app notification. The “Effective Date” at the top of this page indicates when the policy was last revised.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
DellaCare
Email: privacy@dellacare.com